Vitally shows you what's happening. zeeproc does something about it.
Vitally is a genuinely good platform fast to implement, clean interface, solid health scoring. The gap is what happens after you see the insight. zeeproc is the platform that closes that loop autonomously.
Where Vitally reaches its limits
Vitally is the platform we'd recommend to any team who needs solid CS tooling and values a clean interface. What we offer is the layer above: autonomous execution, not just intelligent visibility.
zeeproc vs. Vitally
Both platforms are fast to implement and built for mid-market teams. Here's where they diverge.
| Feature | zeeproc | Vitally |
|---|---|---|
| Autonomous AI Agents | Health, cross-sell & advocacy agents | AI Copilot (summary / prep tool) |
| Health scoring | AI-driven, multi-signal, confidence caps | Flexible, still requires manual tuning |
| Cross-sell / upsell signals | Dedicated autonomous expansion agent | Not a dedicated module |
| Customer advocacy automation | Dedicated NPS, CSAT & testimonial agent | Not a core feature |
| Time to value | Days: credits-based, no long onboarding | 2–4 weeks |
| Pricing model | Credits-based, no per-seat minimums | $499+/month, tiered by touch model |
| Admin overhead | Minimal: self-serve, CSM-first | Low-moderate |
| CSM day-to-day UX | Action-oriented, built for CSMs | Clean and intuitive |
| BYO LLM support | Yes — connect OpenAI, Anthropic or any LLM | No — no LLM configuration |
| Integration depth | SF, HubSpot, Zendesk, Freshworks, Amplitude, Mixpanel, Slack + more | Strong, especially HubSpot & Salesforce |
The next generation of CS tooling
Teams that went from visibility to action
"We loved Vitally's interface. What we were missing was the platform actually doing things with the data. zeeproc brought the autonomous layer we couldn't build ourselves."
"Vitally was great for knowing what was happening. zeeproc is what made our team actually respond to it consistently. The agents handle the top-of-queue every morning."
Frequently asked
zeeproc shares Vitally's design philosophy minimal, CSM-first, and built around what people actually need to see during their day. The key difference is the action layer: zeeproc surfaces tasks that agents have already reasoned about, not just data to interpret.
We can run a pilot in parallel with your Vitally setup no commitment required. This lets your team see the agent outputs alongside your current tooling and make a data-driven comparison. Migration support is included for teams that choose to switch.
zeeproc's focus is on autonomous agent intelligence rather than collaborative documentation. For customer-facing success plans, zeeproc generates the content and recommendations; your team can surface these in a customer portal or via the Companion module.
Vitally's health scoring is configurable and more intuitive than legacy platforms but it still requires manual formula definition. zeeproc's health agent derives scores from multi-signal AI analysis with confidence caps, flagging data gaps rather than producing false precision.
Yes. zeeproc integrates with Salesforce, HubSpot, Zendesk, Freshworks, Amplitude, Mixpanel, Slack, and more covering the same core tech stack. BYO LLM support is also available if you have a preferred AI provider.
Comparable. Most zeeproc teams are fully operational with all three agents running within 3–5 days for standard CRM integrations. More complex multi-system setups take up to two weeks. You're not giving up speed.
Great visibility deserves a platform
that closes the loop.
See what autonomous CS agents look like in practice. 20 minutes, no commitment.