Release Notes
zeeproc's release notes are a great way to keep up-to-date and make the most out of new feature functionality released in the zeeproc platform.
Get a month-by-month and day-by-day breakdown of new features and updates. Each page gives you a quick sneak peek of the update and what it can bring to your customer success team.
2025 Release notes
LLM Gateway & AI Enhancements New
We've launched our advanced LLM Gateway, providing intelligent routing and optimization for all AI-powered features across zeeproc. This enhancement delivers faster response times, improved accuracy, and seamless integration with multiple AI models to power your customer success workflows.
- Intelligent model selection based on task complexity
- Enhanced response accuracy across all AI agents
- Reduced latency for real-time predictions
- Unified AI infrastructure for scalable performance
Calendar Integration New
Seamlessly sync your customer touchpoints with your calendar. Our new calendar integration automatically schedules follow-ups, customer check-ins, and important milestones directly into your workflow, ensuring nothing falls through the cracks.
- Two-way sync with Google Calendar and Outlook
- Automatic scheduling of customer health check-ins
- Smart reminders for renewal conversations
- Team calendar visibility for coordinated outreach
Universal Chat Enhancement Updated
Meet the upgraded ZeeBot - your intelligent CS assistant just got smarter. Our enhanced Universal Chat now provides contextual insights, proactive recommendations, and instant access to customer data, all through natural conversation. Ask questions, get analysis, and take action without leaving the chat interface.
- Conversational interface for all zeeproc features
- Context-aware responses based on customer history
- Quick actions: send emails, update tasks, view analytics
- Natural language queries for complex data insights
Excel as a Data Source New
Import and sync your customer data directly from Excel spreadsheets. Whether you're migrating from legacy systems or maintaining data across multiple tools, zeeproc now seamlessly ingests Excel files to power your CS automation with complete data flexibility.
- Direct Excel file import with field mapping
- Scheduled sync for regularly updated spreadsheets
- Automatic data validation and cleansing
- Support for complex multi-sheet workbooks
Task Management System New
Keep your CS team aligned and accountable with our comprehensive task management system. Create, assign, and track customer-centric tasks with smart prioritization, automated reminders, and seamless workflow integration.
- AI-suggested tasks based on customer health signals
- Priority scoring aligned with revenue impact
- Team workload balancing and assignment
- Integration with customer timelines and health scores
AI Actions Enhancement Updated
Our AI Actions feature now delivers even more powerful automation capabilities. Configure sophisticated workflows that trigger intelligent actions based on customer behavior, health score changes, and lifecycle milestones - all with improved accuracy and customization options.
- Advanced trigger conditions with multi-signal logic
- Customizable action templates for common scenarios
- A/B testing for automated outreach strategies
- Real-time action performance analytics