Cancellation and Refunds
Cancel Your Subscription
If you pay monthly or yearly for your zeeproc subscription and would like to cancel, you can do this directly from your workspace.
To cancel:
- Log in to your zeeproc workspace
- Navigate to Settings > Subscription > Billing
- Select “Payment details” at the top
- Scroll down and click on Cancel subscription
Important notes:
- Once cancelled, you’ll retain access to zeeproc until the end of your current billing period and you won’t be billed for the next period
- Cancelling your subscription does not delete your data. However, you will lose access to it after your subscription ends unless you restart your plan
- Once your subscription has ended, you’ll no longer be able to access any of your customer data, AI agents, or analytics until you restart your subscription. You will only be able to access your Settings and the option to start a new subscription
Pausing Your Subscription
There is no way to pause your zeeproc subscription. However, you may cancel your subscription from Settings > Subscription > Billing > Payment details.
If you decide to resubscribe to zeeproc in the future, all of your previously stored information will remain preserved, as cancelling your subscription does not result in data deletion. However, your data will be inaccessible until a new subscription is started.
Certain features, such as autonomous agent actions, customer health monitoring, and automated workflows, will be automatically paused as soon as your subscription becomes inactive. If you decide to resubscribe later, you’ll simply need to reactivate these features.
Contract Customers
If you’re on a contract, you’ll need to speak to your Account Manager about pausing or cancelling your subscription. Please reach out to your dedicated contact or email support@zeeproc.com.
Refund Policy
Monthly and Yearly Subscriptions: Annual subscriptions are paid upfront to receive a discount and won’t receive a prorated refund if cancelled early. Monthly subscriptions are not eligible for refunds once the billing period has started.
Eligible Refunds: Refunds may be considered on a case-by-case basis for eligible accounts. To request a refund review, please check your Settings > Subscription or contact our support team at support@zeeproc.com with details of your request.
Frequently Asked Questions
What happens if I cancel my zeeproc subscription?
You will retain access to your zeeproc account until your next renewal date, but you will lose access after that date. We will not delete any of your data; however, it will be unavailable to you until you start a new subscription. You will only be able to access your Settings and see the option to start a new subscription.
If I pay yearly, can I change to pay monthly for my subscription?
Yes, downgrades can be scheduled at any time, but they only take effect at the next annual renewal date.
If I pay yearly, can I still cancel my subscription?
Yes, you can cancel an annual subscription (that is not on contract) from the Billing > Payment details page. It will be cancelled at the end of your 12-month billing period and won’t renew.
If you’re on a contract, you’ll need to speak to your Account Manager about cancelling your subscription.
Annual subscriptions are paid upfront to receive a discount and won’t get a prorated refund if cancelled early.
Can I pay for a subscription in instalments?
No, upfront payment is required for the chosen subscription and billing cycle at checkout.
Are invoices received after cancellation valid?
Yes, invoices received after cancellation can be valid. They may reflect final prorated charges for usage during the period when your subscription was still active. If you believe you’ve been billed in error, please contact our support team for assistance.
Need Help?
For additional support, please contact:
Agentware AI India Pvt. Ltd.
Email: support@zeeproc.com
Visit: zeeproc.com/support