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General questions:
Discover the basics of zeeproc including how to setup and get running, frequently asked questions and community help!
At zeeproc, our zAgents are advanced, customizable AI agents designed to streamline specialized processes and tackle unique use cases. Whether you need a tailored solution for a specific workflow or aim to enhance and refine the capabilities of our core AI systems, zAgents empower your operations with precision, adaptability, and efficiency.
zeeproc offers an open API framework that allows your engineers to seamlessly connect custom data sources to our platform. Need expert assistance? You can submit a request for our professional services team to handle the integration for you. Additionally, we provide a user-friendly data ingestor tool, enabling you to manually upload data with ease.
If you face any challenges during setup or configuration, our dedicated support team is here to help. For more in-depth assistance, you can schedule a consultation with our professional services team to ensure a smooth and efficient implementation.
License usage:
Learn about using our licenses, concurrent vs. named users, packages and increasing capacity
zeeproc operates on a concurrent user licensing model, ensuring flexibility and cost efficiency for your team. For every 10 concurrent user licenses (or one per account), we provide 1 supervisor license for monitoring and oversight. If additional supervisor licenses are needed, we can accommodate on a case-by-case basis. For more information or specific requests, please contact your Account Executive or raise a support request through our platform.
zeeproc offers a fully modular packaging system, allowing you to scale and customize capacity based on your specific needs. Additional capacity can be added to your account on demand. To explore options or make a request, reach out to your Account Executive or submit a request directly through our web app.
All zeeproc licenses are billed on a monthly or annual upfront basis, giving you flexibility in how you manage your payments. If you require a custom billing plan tailored to your needs, please contact your Account Executive or submit a request through our web app.
At zeeproc, all licenses (except the owner account) are transferable within your organization, making it easy to reassign them as team structures evolve. If the owner account needs to be transferred due to a change in personnel or role transitions, please submit a support request. Additional verification may be required, including a call for confirmation.
Currently, standard licenses cannot be transferred to other companies or resold. If you're interested in reselling, we encourage you to submit a partnership request, and our dedicated Partners Team will reach out to discuss collaboration opportunities.
Support & updates:
Explore the support and updates that come with your account, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
- Silver Support: Basic support with email access and standard response times for troubleshooting and inquiries.
- Gold Support: Priority support with faster response times and dedicated assistance via email and live chat.
- Platinum Support: Premium 24/7 support with top-priority resolution, dedicated account managers, and comprehensive service coverage.
At zeeproc, we follow an agile methodology and operate on a sprint-based development cycle. This means you can expect product updates almost every fortnight, with major enhancements released quarterly as part of our roadmap. If you're an enterprise customer and would like to learn more about our product roadmap, please contact your dedicated account manager.
At zeeproc, we are committed to providing responsive and effective support. Our support escalation matrix ensures your concerns are addressed promptly:
- Standard Support: Contact us at support@zeeproc.com for all initial inquiries or issues.
- Escalation Process: If SLAs are not met, escalate the matter to the CSM Manager, followed by the Head of Support, and finally to the COO if necessary.
- Priority Escalation for Gold and Platinum Customers: Gold and Platinum customers have access to phone support for direct and expedited escalation.
Our goal is to resolve your issues efficiently while keeping you informed at every step.