AI for Customer Health Scoring | zeeproc
SAAF Ambient Intelligence

From Reactive to Predictive Customer Health

Agentic AI to Understand, Predict, and Act on Customer Health in Real-Time

Stop relying on static, outdated health scores. zeeproc's ambient AI analyzes every customer signal to deliver a dynamic, predictive health score that empowers your team to prevent churn and identify growth opportunities before anyone else.

Companies using predictive health scoring see a 15-20% reduction in churn - zeeproc automates it
zeeproc Dynamic Health Scoring Dashboard
Health AI

Go Beyond Red, Yellow, Green

Our ambient AI synthesizes data from every touchpoint—product usage, support tickets, survey feedback, and more—to create a living, breathing health score that truly reflects the customer relationship.

Traditional health scores are reactive. AI models analyze multiple data sources to create a proactive, holistic view.
  • Aggregate data from your entire tech stack for a single source of truth
  • Analyze user sentiment from surveys and support conversations
  • Track product adoption and identify changes in usage patterns
  • Customize health profiles for different customer segments and journeys
Assess your customer health
zeeproc Predictive Churn Analytics
Churn Prediction Engine

Act Before a Customer is At Risk

Don't wait for the renewal date to find out a customer is unhappy. Our machine learning models identify the leading indicators of churn weeks or months in advance, giving you time to intervene effectively.

AI can predict up to 85% of customer churn by identifying subtle changes in behavior that humans would miss.
  • Early warning alerts for at-risk accounts based on predictive analytics
  • AI-identified reasons for risk, enabling targeted interventions
  • Automated risk-mitigation playbooks triggered by health score changes
  • Proactive CSM notifications with full context and talking points
Prevent Customer Churn
zeeproc Expansion Opportunity Finder
Expansion Intelligence

Find Your Next Upsell in Your Health Score

A great health score isn't just about safety; it's a sign of opportunity. Our agentic AI identifies customers who are prime for expansion by tracking high product adoption, positive sentiment, and ROI achievement.

Healthy, engaged customers are 3-4x more likely to purchase additional products or upgrade their existing plans.
  • Automated identification of customers with high expansion potential
  • Usage-based triggers for cross-sell and upsell recommendations
  • Value realization tracking to build the business case for expansion
  • Seamless handoffs from CSMs to Sales for qualified opportunities
Identify Growth Signals
zeeproc Automated Intervention Workflows
Agentic Workflows

Turn Health Insights into Automated Action

A health score is only useful if you act on it. zeeproc closes the loop by allowing you to build agentic workflows that automatically respond to changes in customer health, scaling the impact of your CS team.

Automating responses to health triggers can increase CSM efficiency by over 30%, freeing them for strategic work.
  • Trigger automated email sequences based on health score drops
  • Assign tasks to CSMs with full context when a customer is at risk
  • Launch in-app guidance campaigns for users with low adoption
  • Enroll healthy customers in automated advocacy and case study programs
Automate Your Playbooks